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SAP · Supply Chain & Operations

The operations core, designed to run.

Plan, procure, produce, deliver, maintain: one integrated backbone on S/4HANA, tuned to how MEA industrial operations actually run.

SAP Supply Chain & Operations is the transactional backbone that moves the business: procurement, warehousing, production, sales, distribution, plant maintenance and quality. When it works, revenue lands; when it doesn't, everything downstream breaks.

Phoenix delivers this layer with the operational scars to match. Oil & gas, manufacturing, FMCG, real estate: customers where downtime has a real dollar cost per minute. We design for uptime, master-data discipline and the messy realities of MEA delivery, not for a textbook process diagram.

What's in scope.

Procurement (MM)

Buying, inventory and invoice flow governed end to end.

  • Purchasing
  • Inventory Management
  • Invoice Verification
  • Vendor Master
  • Contracts
  • Source Lists
  • MRP

Sales & Distribution (SD)

Order-to-cash with commit dates that hold.

  • Order Management
  • Pricing
  • Billing
  • Rebates
  • Available-to-Promise (aATP)
  • Credit Integration

Production (PP / PP-DS)

Every production shape, plus finite-capacity advanced planning.

  • Make-to-Stock
  • Make-to-Order
  • Discrete
  • Process
  • Repetitive
  • Advanced Planning (PP-DS)

Plant Maintenance (PM)

Uptime engineering for capital-intensive operations.

  • Work Orders
  • Maintenance Plans
  • Notifications
  • Equipment Master
  • Spare Parts
  • Preventive & Predictive

Quality (QM)

Inspection and non-conformance embedded in the flow.

  • Inspection Plans
  • Certificates
  • Non-Conformance
  • Vendor Quality

Warehousing & Logistics

From classic WM to full EWM, plus transport basics.

  • EWM
  • WM (classic)
  • TM basics
  • Yard Management
  • Handling Units
  • RF integration

What actually moves.

OTIF you can trust

On-time in-full backed by aATP, real-time inventory and integrated logistics: commit dates that hold.

Inventory turns up, working capital down

Right-sized stock through governed MRP, ABC/XYZ classification and demand-driven MRP where the volume warrants it.

Plant uptime under control

PM strategy tied to real failure modes: preventive schedules, spare-parts availability, notification-to-work-order in minutes.

One master data spine

Material, vendor, customer, BOM masters governed centrally so integrations, analytics and AI downstream don't inherit chaos.

The approach.

  1. 01

    Discover

    Process discovery on the ground: talk to schedulers, planners, warehouse leads. Not slide-only.

  2. 02

    Design

    To-be process maps, master-data model, integration points, non-negotiables per country and per plant.

  3. 03

    Build & cutover

    Iterative build; cutover with weighed inventory count, wave planning per plant, reversible cutover.

  4. 04

    Operate

    Hyper-care on the shop floor. Handover to AMS with a stabilised process baseline.

Named deliverables.

Every engagement lands specific artefacts, not slides.

  • End-to-end process maps: procure-to-pay, order-to-cash, plan-to-produce, plant-to-maintain
  • Material / vendor / customer / BOM master-data governance model + rules
  • aATP configuration with commit strategies per product family
  • MRP / PP-DS setup tuned to production shape (discrete, process, repetitive)
  • EWM warehouse design with layout, storage strategies and RF workflows
  • PM strategy: preventive plans, notification-to-order flows, spare-parts model
  • KPI layer for OTIF, inventory turns, plant availability, non-conformance

Frequently asked

Do you deliver EWM or classic WM?

EWM is the strategic choice on S/4HANA and our default for greenfield programmes. Classic WM remains supported and Phoenix maintains it where existing customers have invested, but new WM implementations should be EWM, and Phoenix runs the transition where needed.

How do you handle multi-plant, multi-country rollouts?

Wave-based rollout with a fully documented template built in Wave 0, then country-by-country or plant-by-plant deployment. Each wave has a defined localisation scope, tax-and-statutory delta and cutover playbook. Master data governance is the constant that ties every wave together.

Advanced planning: PP-DS, aATP, IBP?

PP-DS for finite-capacity production planning is delivered on S/4HANA (embedded PP-DS) for most cases. Advanced ATP handles allocation and backorder confirmation. Integrated Business Planning (IBP) sits alongside for demand and supply planning, scoped independently when the analytical horizon warrants it.

What's Phoenix's stance on master data governance?

Master data is a first-class programme workstream, not a project sub-task. Material, vendor, customer, BOM masters get a governed model with defined stewards, workflow-driven change requests, and validation rules enforced at the transaction layer. MDG-M / MDG-C where the scale warrants a dedicated hub.

Do you cover Plant Maintenance for capital-intensive customers?

Yes. PM is a core Phoenix strength given our oil & gas heritage (ADNOC, Petrobel, SOCAR, ORYX). Preventive-maintenance strategy, notification-to-order flows, spare-parts availability, integration to condition-monitoring where applicable.

The earliest conversations are usually the most useful.

Whether you're scoping an SAP move to cloud, restarting a stalled programme, or just trying to figure out where data and AI fit, start with a conversation.