Sign-in and account problems

I can’t sign in. Check you are on your own site’s address — your name on our cloud, not cloud.phnxtech.com — and retype the password, watching capitals. If it still fails, select Forgot Password? See Sign in to your new site.

Nobody in the company can sign in. Your site may be paused: the trial ended without a plan, or a payment failed and the subscription ended. Your data is kept. Open the billing link in one of our emails and pay; the site opens again within a few minutes. See When a payment fails, and a paused site.

The password link does not work. Password links work once, and invitation and reset links are valid for 3 days. Select Forgot Password? for a new link, or ask a manager to set a new password on your user record.

The reset email never arrives. Look in the spam folder; the mail goes to the email address on your user. A manager can always set a new password on your user record instead — see Add your team.

I signed in but see “Not permitted” or empty pages. Your user is missing roles. A manager opens your user and picks the role profile for your job, Sourcing Agent or Sourcing Manager — see Add your team.

A colleague left but still has access. Open their user, untick Enabled and save. Their name stays on the records they worked on; never delete the user.

The sign-in page is in the wrong language. The sign-in page follows your browser’s language. After you sign in, the site uses your own language from My Settings — see Language problems.