How languages work

What it is

Your site runs in English and Chinese. Each user picks their own language under My Settings > Language and reloads the page after saving. A new user starts in the site’s language.

A portal buyer sees their own user language if it is set, otherwise the site’s language. The portal itself has no language switcher.

Visitors on the login and Book-a-call pages get their browser’s language.

What you type — product names, descriptions, notes and messages — is never translated.

Why it matters

A team in Shenzhen and a manager abroad work on the same deals, each in their own language. Clients see the portal in the language you set for them, or in the site’s language. Public pages follow the visitor’s browser so a buyer sees a familiar login.

Steps

1. To change your own language: select your initials or picture at the top right, then My Settings.
2. Under Language, pick English or 中文 (zh).
3. Select Save, then reload the page.
4. To set a user’s language when adding them, pick it in the user form.

Common mistakes

• Looking for a language switcher on the portal. There is none; the portal shows the buyer’s user language, or the site’s language.
• Expecting typed text to be translated. Product names, descriptions and messages stay as you wrote them.
• Changing the language on someone else’s user. Each person changes their own under My Settings; a System Manager can also set it when adding a user.

Tips

• The login and Book-a-call pages follow the visitor’s browser language.
• To print a factory order or client document in the other language, set the factory’s or client’s Print Language.